Striving for the Creation of Attractive Rest Areas and the Provision of High-quality Services, to Enable our Customers to Enjoy Reliable and Comfortable Rest
Improvement of Service
With our “essential services” and “distinctive services”, we are striving to improve the basic service we provide, such as enhancing our customer service level and expanding the communication channel we have with customers, and to “showcase the regions” where our expressways pass through to signal the appeal of each locale in efforts such as unearthing new regional products and serving up local dishes that cannot be enjoyed elsewhere.
Ibaraki Italian Full Course Fantasy World at Moriya Rest Area (Inbound) on Joban Expressway
Customer service contest (a scene from the contest)
Distribution of Highway Walker Magazine
The Highway Walker is a free monthly magazine that we have been publishing since April 2006. It can be picked up from dedicated racks in rest areas, and features maps, driving & sightseeing information as well as notes on cuisine and souvenirs available at rest areas. We make every effort to fill it with interesting regional information for our customers to enjoy.
October 2015 publication
June 2016 publication
Improving the Comfort of Facilities
Aiming for rest areas that all of our customers can use comfortably, we are introducing universal design and making our facilities barrier free, by eliminating stairs, providing parking spaces for people with disabilities, and installing wheelchairs and communication boards. Moreover, rest areas are equipped with Automatic External Defibrillators (AEDs) for emergencies, and we set up dog runs, enriching our facilities.
Parking for people with disabilities
Step-free rest facilities
Comfortable Restroom Space
In addition to replacing Japanese-style toilet fixtures with Western-style lavatories and installing warm water bidet-style toilet seats and automatic hot water faucets at handwashing basins, we are providing large stalls with baby seats and child-size hand-washing facilities, children’s urinals, and toilets with ostomate facilities*. All rest areas are now equipped with warm water bidets and automatic hot water faucets, and as of June 1, 2016, 286 out of the 321 rest areas have toilets equipped with ostomates.
Further, some toilets have fitting rooms where people can make up and change clothes, in an effort to make toilet areas user-friendly and comfortable.
＊Ostomate facilities are for colostomy/bladder bag users.