Improved convenience on Expressway
- Action menu for road management operation business
- Initiatives for road management business Top
- Expressway safety
- Maintenance and improvement of driving environment
- Congestion elimination and mitigation measures
- Secure road traffic in winter
- Improved convenience
- Early recovery from disasters and quick response in an emergency
- About correspondence to typhoon No. 15 and typhoon No. 19 disaster
We are striving to improve convenience by enhancing fee services
Dissemination of ETC
In recent years, the spread of ETC has progressed steadily, and the ETC usage rate within our jurisdiction has reached approximately 90% (results as of March 2019).
Traffic congestion near the toll gates has been mostly eliminated compared to when the ETC was first introduced, but we will continue to strive to improve customer convenience so that customers can use our services safely and comfortably.
Implementation of various discount services
In addition to time discounts and mileage services that utilize ETC, tour-type discount products targeting ETC vehicles as an initiative to promote tourism in collaboration with the regionIs being sold.
Dorawari on sale (as of July 1, 2019)
Toll collection system
At the toll booth, we open lanes appropriately and try to respond promptly and politely. In the event of an accident or disaster, we also close lanes and provide information to ensure the safety of our customers.
At the same time as enhancing the fee service, we are developing a fee settlement machine to build an efficient fee collection system in the future.
(Number of maintenance: 149 tollgate / As of March 31, 2019)
Our motto is "bright, fun, and cheerful" when dealing with customers!
We listen to customers' voices and try to serve them from the customer's point of view, so that they can spend their precious time comfortably. I feel joy at the moment when I respond with a smile and come back with a smile.
With the spread of ETC and the development of charge adjustment machines, the number of opportunities for direct contact with customers has decreased, but even if the business is different from face-to-face collection, I think that customer service is the same.
We will share customer service and receipt skills with many employees to improve customer service.