We use opinions and requests from customers to provide higher quality services
Status of customer's voice
Customer center has telephone and NEXCO EAST About 1,200 inquiries are received every day through the inquiry form (email) on the portal site.
In fiscal 2018, we received approximately 440,000 opinions and inquiries.
As a recent trend, there are an increasing number of inquiries about “Dorawari”, which offers ETC-driven travel deals.
NEXCO EAST The Customer Center will continue to strive to provide higher quality services with the customer first.
The opinions and requests we receive are shared and analyzed by the entire group, including the management team, and are used to improve customer service.
Trends in number of reception (total for fiscal year)
Cycle to make the most of customer feedback
Examples of improvements based on opinions and requests received from the Customer Center are introduced as "Approaches Utilizing Customer Feedback". For more informationHere
As you rub the body to curb at the parking lot of Tsurunasu PA In-bound , I want you to manage somehow.
Obtained 3 stars for 7 consecutive years at an external evaluation center of a call center
Received the highest rating for seven consecutive years since 2012 in the “Iphone Desk Contact Rating Survey” of HD (I Help Desk Institute), which ranks contact center response quality and ease of connection ★★★ (three stars) I won.