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【C3】 About the rate of the customer who used Gaikan Expressway at ETC

C3About the rate of the customer who used Gaikan Expressway by ETC

2019 April 17
East Nippon Expressway Co., Ltd.
Kanto office

Managed by NEXCO EAST Kanto Regional Head Office(Saitama City, Saitama Prefecture)C3It was found that some customers who traveled on the Gaikan Expressway at ETC were notified of incorrect tolls instead of distance tolls when they were used at ETC.

In the future, we will investigate the target travel and make a bill from the credit card company to the customer at the correct rate.
I sincerely apologize for the inconvenience this time raised.

1 Targeted use

(1) Period

2019 April 16 (Tuesday) from around 00 pm 17 until around 00 pm on April 17 (water) 0

(2) Section

Customers who used the exit of Gaikan Expressway at ETC during the above period

(Example) When traveling by ordinary car from Oizumi IC on Gaikan Expressway to Outer ring Misato Nishi IC

Incorrect) Oizumi IC 外 Gaiden Misato Nishi IC:
The notified fee ¥ 1,020
Correct)Oizumi IC 外 Gaiden Misato Nishi IC
Correct fee 750 yen

2 Correspondence method

Customers who are notified of the wrong fee will be promptly corrected and will be billed at the correct rate when billing from a credit card company etc.

3 Cause

In the Tokyo Outer Ring Road fare system, there was a setting omission in the program that applies the distance fare.

4 Measures to prevent recurrence

We will further strengthen the check system in program setting and work to prevent recurrence.

5 Contact Information

NEXCO EAST Customer Center
TEL 0570-024-024
or 03-5338-7524