East Nippon Expressway Co., Ltd. Corporate Site




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Initiatives that take advantage of customer feedback

Improvement of public relations data on alternative route (free) measures for parallel national road damage caused by Typhoon 2016

Customer's Voice

  • [1] I did not know that full charge would be exceeded when I went beyond the Shimukappu IC ~ sound distribution IC.
  • [2] It should be free even if you go beyond the Shimukappu IC ~ sound distribution IC.
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How to improve

I improved the contents of the public relations document.

  • [1] We added the example of passage of non-applicable alternative measures.
  • [2] We stated purpose of alternative road measures. (Modified to free measure 代替 alternative route (free) measure)
How to improve

The above free measures have ended on October 28, 2017, with the completion of restoration of parallel national roads.