Initiatives based on customer feedback

Introduction of improvement cases

We would like to introduce examples of improvements based on the opinions and requests of our customers.

• （令和7年度）
• EV急速充電器に関するドラぷら情報拡充

• （令和6年度）
• 磐越道　阿武隈高原SA（上り線）店舗入り口段差解消
• ドラ割「ウィンターパスセットプラン」申込フォーム案内の改修
• 路面段差における注意喚起用の看板設置

過去の改善事例

Reiwa 5th year

• 道央道　標識裏面の反射対策
• 東北道　休憩施設に車いすを設置
• 東関道　湾岸幕張PA　駐車マス誘導の改善
• 北陸道　刈羽PA　トイレ棟入口の改良

Reiwa 4th year

• How Dora Wari Membership Registration Works
• Efforts to provide traffic information on Sasson Expressway and Hokkaido Expressway
• Kan-Kan-Etsu Expressway Kamisato SA (Out-bound line) Installation of baby corner fixtures

Reiwa 3rd year

• Review of "03-" phone number display at Customer Center
• Efforts to add road markings near Murata IC on the Tohoku Expressway
• Kan-Etsu Expressway Miyoshi PA (In-bound line) Reverse run measures
• Efforts to ensure that customers can use the Expressway safely
• Efforts to curb parking of different types of vehicles in the Tohoku Expressway Kunimi SA (upper and lower) bus priority mass

2020 degree

• Efforts to call attention at Nopporo PA
• Minamisou Bakajima SA toilet guidance activities
• Kurosaki PA toilet initiatives
• Countermeasures against reflection on the back of the Ban-Etsu Expressway
• Efforts to make customers use Dora-wari conveniently
• Bandaisan SA (above) Toilet improvement efforts
• Addition of printers for issuing ETC usage history
• Distribution of FAQ videos on digital signage at rest facilities

FY2019

• Highway Walker Map Improvement
• Efforts to improve guide signs at the entrance of SHIRIBESHI EXPRESSWAY Yoichi IC
• Dora-DraPla Dora-wari Plan Efforts to change the usable period
• Initiatives to understand business related to lane regulation
• Kilometer Post View of Highway Walker Map
• Efforts to improve toilets at Sunagawa SA
• Initiatives for safety measures at Kunimi SA
• Initiatives to improve services at Yamagata PA and Nanyo PA
• Measures to prevent tilting driving

2018

• ETC usage history printer expansion
• Improvement of public relations materials on alternative road (free) measures for parallel national road disasters caused by 2016 Typhoon No. 10
• Sendai-Nanbu Road guide sign installed
• Tohoku Expressway Tsurusu PA Parking Countermeasures
• Keiyo Road Miyanogi Improvement of JCT sign
• Joban Expressway Misato JCT / Kan-Etsu Expressway Oizumi JCT Improvement of marking lines and signs
• Hokuriku Expressway Tatehama IC exit congestion countermeasures
• Hokuriku Expressway Nagaoka Kita SIC Information sign installation
• Dorawari website display improvement