[C3] Fees for customers using ETC on the Gaikan Expressway

Managed by NEXCO EAST Kanto Regional Head Office (Saitama City, Saitama Prefecture) E3 It was found that some customers who traveled by ETC on the Gaikan Expressway were notified of incorrect toll charges instead of the distance charge when using ETC.

In the future, we will check the applicable driving and charge the credit card company to the customer at the correct rate.
We deeply apologize for any inconvenience caused.

1 Eligible use

1. period
   2019 From April 16th (Tuesday) 17:00 to April 17th (Wednesday) 0:00
2. section
   Customers who used the exit of Gaikan Expressway by ETC during the above period
   (Example) When driving from Oizumi IC on the Gaikan Expressway Misato Nishi IC on the outer ring by ordinary car
   False) Oizumi IC ⇒ Sotokan Misato Nishi IC:

   Notified price 1,020 yen

   Correct) Oizumi IC ⇒ Outer Ring Misato West IC:

   Correct price 750 yen

2 Response method

For customers who have been notified of incorrect charges, we will promptly make corrections and pay the correct charges when billed by credit card companies.

3 Cause

There was an omission in the setting of the program that applies the distance charge in the charge system of the Tokyo Gaito.

4 Recurrence prevention measures

We will work to prevent recurrence by further strengthening the check system in program setting.

5 Contact

NEXCO EAST Customer Center

ナビダイヤル：0570-024-024（24時間オペレーターが対応）
またはTEL：03-5338-7524