Information on various inquiries

This page tells you how to make inquiries about the expressways and toll roads built and maintained by NEXCO EAST.​​ 

Contact Information

To inquire about expressways such as the Tomei Expressway and Central Expressway, which are managed by​ ​NEXCO CENTRAL orNEXCO WEST  ​or​ ​ Metropolitan Expressway , Hanshin Expressway , Honshu-Shikoku Expressway , please contact those companies. .

Image of management / construction area

Road Emergency Dial (Emergency Only)

Dial for abnormalities and emergencies such as falling objects, vehicles driving the wrong way, people or bicycles entering the area, potholes, collapsed road shoulders, dirt on the road surface, etc.

Road emergency number nationwide #9910 (24-hour reception, free of charge)

Click here for details

  • 道路交通情報のお問い合わせは、(公財)日本道路交通情報センター(全国統一ダイヤル)050-3369-6666で、高速道路料金のお問い合わせなどはお客さまセンター(0570-024-024または03-5308-2424)で受け付けております。

Related information

Before contacting us


The following are frequently asked questions from customers. Please check before contacting us.

Inquiries by telephone

NEXCO EAST Customer Center

We listen to customer feedback 24 hours a day, 365 days a year.

NEXCO EAST Customer Center

  • Navi Dial is available for fixed-line telephone calls at a flat rate nationwide.
  • If you are using a mobile phone voice call flat-rate system, the call charge may be cheaper if you call the number starting with "03".
  • If you cannot use the navigation dial such as an IP phone, please call the number starting with "03".
  • Telephone calls from customers are recorded to ensure accurate responses.
  • Please be noted that if the line is busy and you cannot connect to the operator, the line is cut out automatically after a certain period of time.
  • Calls during driving are prohibited by the Road Traffic Act. Please pull over to a safe place such as a rest area and then make a phone call.​​ 

Inquiries by e-mail

You can inquire about "communication errors due to ETC use" and "confirmation of discount application" here.

  • Please select "About Expressway charges, discounts, and ETC communication errors after use."

We check emails from customers on weekdays.
If you are in a hurry, please contact us by phone.

We respond to customer feedback

NEXCO EAST aims to create a better and more comfortable Expressway space by utilizing the opinions and requests of customers.

Initiatives based on customer feedback

NEXCO EAST has received the highest rating of 3 stars for 12 consecutive years in HDI-Japan's Inquiry Counter Rating Survey. image image of

NEXCO EAST has received the highest rating of 3 stars for 12 consecutive years in HDI-Japan's Inquiry Counter Rating Survey.