East Nippon Expressway Co., Ltd. Corporate Site

NEXCO EAST

DraPla

language

  • 日本語
  • English
  • 简体中文
  • 繁體中文
  • ภาษาไทย
  • 한국어

Contact Us

NEXCO東日本お客さまセンターからのお知らせ

現在、お客さまから多くのお問い合わせをいただいており、電話がつながりにくい状態となっております。ご迷惑をおかけし誠に申し訳ございません。

NEXCO東日本が管理する高速道路の台風19号による通行止めにつきましては、上信越自動車道 松井田妙義IC~佐久IC間及び一部のインターチェンジを除いて解除となりました。

最新の高速道路の交通情報につきましては、こちらでご確認いただけます。

ドラとら(ドライブトラフィック)External link: Another window display

落下物・逆走車・人や自転車等の立ち入り、路肩の崩壊、路面の状況など、車両の通行に支障となる道路の異状・緊急事態にダイヤルしてください。

道路緊急ダイヤルについてExternal link: Another window display

Contact Information

This page tells you how to make inquiries about the expressways and toll roads built and maintained by NEXCO EAST.​ ​

Management · Construction area

Related Links

  • NEXCO中日本
  • NEXCO WEST
  • Metropolitan Expressway
  • Hanshin Expressway
  • Honshu-Shikoku Expressway

FAQ

First of all, please click here for frequently asked questions.

Other related information

· Search for information such as: expressway tolls, route search, traffic congestion forecast or SAPA information · Find card information
· ETC time-period discount · Search for campaign information · Find road traffic information

Inquiries by telephone

NEXCO EAST Customer Center

You can contact us 24 hours a day, 365 days a year.
Please feel free to contact us about expressway tolls, ETC discounts, traffic information, etc.



'Navi Dial' can be used for charges equivalent to local calls from a land-line phone. As for phone calls from mobile phones, we bear some of the call rates.​ ​


'Navi Dial' is not available for free calls provided by mobile phone companies and calls by constant rate phone plans.​ ​
If you call us at 03-5338-7524, the subscription fee plan is applied.


Please be noted that we record phone calls from customers to ensure accuracy in response.​ ​


Please be noted that if the line is busy and you cannot connect to the operator, the line is cut out automatically after a certain period of time.


Calls during driving are prohibited by the Road Traffic Act. Please pull over to a safe place such as a rest area and then make a phone call.​ ​


You can check the telephone number of the highway telephone that guides traffic information by voice from the following.

Road Emergency Dial (Emergency Only)External link: Another window display

For any abnormalities or emergencies that hinder the passage of traffic such as fallen objects, cars driving in the opposite direction, people or bicycles entering the road, shoulder corruption, road states, etc,​ ​please call Emergency Dial.​ ​

Road Emergency Dial # 9910

All expressways and national roads are managed by Ministry of Land, Infrastructure and Transport


Road emergency dial is for emergency.

Please make inquiries about road traffic information at 050-3369-6666, Japan Road Traffic Information Center, and call Customer Center for expressway tolls and so on at the number above.​ ​

Inquiries by e-mail

We check emails from customers on weekdays.
Please contact us by phone if you are in a hurry.
  • High-speed fee, route search For expressway tolls and route search,​ ​
    please visit here.
  • Usage certificate For user certificate and user history record,
    please visit here.
  • About Tomei, Shintomei, Chuo Expressways, etc, please contact​ ​NEXCO中日本External link: Another window display
    About some parts of Meishin and Sanyo Expressways, etc, please contact​ ​NEXCO WESTExternal link: Another window display
    About Metropolitan Expressway, please contact​ ​Metropolitan Expressway Co., Ltd.External link: Another window display



Click here if you forgotten at SA · PA
NEXCO中日本NEXCO西日本

We will respond to customer feedback.

NEXCO EAST aims for a better and comfortable Expressway space by utilizing customer feedback and requests.