Contact Information
This page tells you how to make inquiries about the expressways and toll roads built and maintained by NEXCO EAST.
- To inquire about expressways such as the Tomei Expressway and Central Expressway, which are managed by NEXCO中日本
やNEXCO WEST or Metropolitan Expressway、Hanshin Expressway、Honshu-Shikoku Expressway, please contact those companies. .
Related Links
FAQ
First of all, please click here for frequently asked questions.
Other related information
Inquiries by telephone
You can contact us 24 hours a day, 365 days a year.
Please feel free to contact us about expressway tolls, ETC discounts, traffic information, etc.
'Navi Dial' can be used for charges equivalent to local calls from a land-line phone. As for phone calls from mobile phones, we bear some of the call rates.
'Navi Dial' is not available for free calls provided by mobile phone companies and calls by constant rate phone plans.
If you call us at 03-5338-7524, the subscription fee plan is applied.
Please be noted that we record phone calls from customers to ensure accuracy in response.
Please be noted that if the line is busy and you cannot connect to the operator, the line is cut out automatically after a certain period of time.
Calls during driving are prohibited by the Road Traffic Act. Please pull over to a safe place such as a rest area and then make a phone call.
You can check the telephone number of the highway telephone that guides traffic information by voice from the following.
Road Emergency Dial (Emergency Only)
For any abnormalities or emergencies that hinder the passage of traffic such as fallen objects, cars driving in the opposite direction, people or bicycles entering the road, shoulder corruption, road states, etc, please call Emergency Dial.
All expressways and national roads are managed by Ministry of Land, Infrastructure and Transport
Road emergency dial is for emergency.
Please make inquiries about road traffic information at 050-3369-6666, Japan Road Traffic Information Center, and call Customer Center for expressway tolls and so on at the number above. Inquiries by e-mail
Please contact us by phone if you are in a hurry.
For expressway tolls and route search,
please visit here.
For user certificate and user history record,
please visit here.- About Tomei, Shintomei, Chuo Expressways, etc, please contact NEXCO中日本、
About some parts of Meishin and Sanyo Expressways, etc, please contact NEXCO WEST、
About Metropolitan Expressway, please contact Metropolitan Expressway Co., Ltd.
We will respond to customer feedback.
NEXCO EAST aims for a better and comfortable Expressway space by utilizing customer feedback and requests.