In the HDI-Japan "Inquiry Desk Rating Survey"
Awarded "Three Stars" for 15 consecutive years

NEXCO EAST (Chiyoda-ku, Tokyo) has received the highest rating of "three stars" in HDI-Japan's 2026 customer service center rating survey for the 15th consecutive year.
At our Customer Center, which serves as the point of contact for customer inquiries, we operate under the group management policy of "putting customers first and improving safety, security, comfort, and convenience." We strive to ensure a system that allows us to listen to and respond to customer feedback 24 hours a day, 365 days a year, and to improve the quality of our customer service.
Moving forward, we will not rest on our laurels, but will continue to put our customers first and respond to the inquiries and needs of many customers.

~15 consecutive years of awards~

HDI

Established in the United States in 1989. The world's largest membership organization for IT support services.
The organization that established the world's first international call center international certification system. HDI-Japan was established in 2001.

NEXCO EAST Customer Center

• Navi Dial is available for fixed-line telephone calls at a flat rate nationwide.
• If you are using a mobile phone voice call flat-rate system, the call charge may be cheaper if you call the number starting with "03".
• If you cannot use the navigation dial such as an IP phone, please call the number starting with "03".
• Telephone calls from customers are recorded to ensure accurate responses.
• We may refuse to comply with requests if the content of the request is deemed unreasonable or if the request is accompanied by intimidating or persistent behavior.
• Please be noted that if the line is busy and you cannot connect to the operator, the line is cut out automatically after a certain period of time.
• Calls during driving are prohibited by the Road Traffic Act. Please pull over to a safe place such as a rest area and then make a phone call.​​