Fees for customers who use ETC on the Kan-Etsu Expressway (Tokorozawa Tollgate / Niiza Tollgate) and Joban Expressway (Misato Tollgate)
- Corporate Top
- Notice
- Important notice to customers
- Fees for customers who use ETC on the Kan-Etsu Expressway (Tokorozawa Tollgate / Niiza Tollgate) and Joban Expressway (Misato Tollgate)
East Nippon Expressway Co., Ltd.
Kanto Regional Head Office
NEXCO EAST Kanto Regional Head Office (Saitama) manages Kan-Etsu Expressway (hereinafter referred to as "Kan-Etsu Expressway") of Tokorozawa toll booth, Niiza toll booth and Joban Expressway (hereinafter referred to as the "Joban Expressway of") Misato in the toll booth, the influence of snowfall Due to the system failure caused by, the tolls could not be correctly charged to some customers who used ETC.
Target customers
| Road name | Fee Station | Toll gate transit time |
|---|---|---|
| Kan-Etsu Expressway | Tokorozawa Tollgate (Exit) | 2020 8:00 on March 29, 1980 to 9:50 |
| Kan-Etsu Expressway | Niiza Tollgate (In-bound Line Exit) | March 29, 2020 11:00 to 11:20 |
| Joban Expressway | Misato Tollgate (In-bound Line Exit) | 2020 at March 29, 10 to 50 minutes to 12 hours 40 minutes |
Requests to customers
If you are afraid, please let us know from our website inquiry form "About tolls, discounts, and ETC communication errors on the Expressway" after use "" or contact the Customer Service Center. Thank you.
・ NEXCO EAST Customer Center (24 hours)
TEL 0570-024-024
または 03-5338-7524（令和2年3月まで）
03-5308-2424（令和2年4月以降）
* Please prepare the following items when you contact us.
| ・ Entrance IC name ・ Date and time of passing through entrance / exit IC ・ Vehicle type (light vehicle / normal vehicle / medium-sized vehicle / large vehicle / oversized vehicle) ・ Card number, card expiry date (Please bring your own card) |