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We will continue to accept highway card refunds and ETC replacement mailings

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  • We will continue to accept highway card refunds and ETC replacement mailings
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December 26, 2006
East Nippon Expressway Co., Ltd.
Shuto Expressway Co., Ltd.
Central Japan Expressway Co., Ltd.
West Japan Expressway Co., Ltd.
Hanshin Expressway Co., Ltd.
Honshu-Shikoku Expressway Co., Ltd.

NEXCO EAST, such as Expressway 6 company, but I was a mailing acceptance period of the sort attached to the highway card remaining number of refunds and the ETC February 28, 2007 and until the (water), use our many customers Therefore, we will continue to accept mail by March 2007 after one year.

Please use the mail reception desk, where you can complete the procedure without burdening the customer.

1 How to receive mail

(1) How to apply (Postage Expressway will pay in 6 companies)
Please enclose your hiker and the prescribed application form in a special envelope (paid by the payee) and send it by "registered mail".

  • A dedicated envelope (paid by the payee) is provided at the toll booth, service area, and parking area information.
    *If you do not have the dedicated envelope, you can print the "Chargeee Payment Display" from the homepage of each Expressway company and attach it to your own envelope. (Because this is an important mail item, please print it on paper that is not easily torn and paste it onto a solid envelope.)
  • For registered mail, please be sure to go to the post office window.
    * Mailing address
    〒222-8790 Kohoku Post Office, PO Box 40, "Highway Card Joint Reception Center"
  • The application form, together with a dedicated envelope (paid by the payee), is attached to the information at the toll booth, service area and parking area. It can also be downloaded from the homepage of each Expressway company.

(2) Transfer of refund money

  • Refund method
    Transfer to designated accounts of financial institutions such as banks, credit unions, agricultural cooperatives, and post offices (The transfer fee will be borne by the six Expressway companies.)
  • Refund period
    About 3 weeks from application to transfer Please note that it will take. If the application is concentrated, It may take about a month.
  • How to calculate the refund amount
    We will refund the remaining number of hikers you have with the following formula.
    Refund amount calculation formula (fractions less than 1 yen will be rounded up.)
    Refund amount = remaining number of hikers on hand x (selling price / face value)
    *Reissued hikers will be calculated based on the selling price and face value of the original hikers before reissued.
    When transferring to ETC, the remaining number of hikers you have will be transferred to ETC. For details on switching to ETC, please see the website of each Expressway company or contact the customer service desk.

2 How to apply at the counter

In addition to mailing, we also accept counters. Please fill in the prescribed items on the application form, prepare your own hiker, and visit the nearest reception desk.

<Reception desk>

  1. NEXCO EAST /Central Japan/West Japan
    1. Toll booth office
    2. Regional Head Office
  2. Shuto Expressway Co., Ltd.West Tokyo Management Bureau, East Tokyo Management Bureau, Kanagawa Management Bureau
  3. Hanshin Expressway Co., Ltd. Osaka Management Department, Kobe Management Department, Hanshin Toll Road Service Association
  4. Honshu-Shikoku Expressway Co., Ltd. Tollgate office and management center

<Request at reception desk>

Note 1 When refunding In principle, transfer to financial institutions such as banks, credit unions, agricultural cooperatives and post offices (The transfer fee will be borne by the 6 Expressway companies.)
If the refund amount is 50,000 yen or less per time, you can request cash refund at the counter.

*2 Please make sure to enter the payee's bank account when making the payment. In addition, About 3 weeks from application to transfer (about 1 month if application is concentrated) Please note that it will take.

Note 3 Please bring your driver's license, passport, etc., as we may need to verify your identity.

Note 4 It will take time to check the number of sheets, calculate the amount of money, and verify the authenticity. Also, please be aware that we may have to wait you if the window is crowded. In addition, If you can not confirm it on the spot, we may hold it once Therefore, we would appreciate your understanding and cooperation.

Note 5 At some toll booths, the office may not be located beside the booth.

Note 6 Smart ICs installed in service areas (ETC-only toll gates) and toll gates for roads managed by local road public corporations do not accept applications.

*7 Reception hours vary depending on the reception desk. For more information, Homepage of each Expressway company Please visit or contact our customer service.

3 Handling of personal information

Your personal information will not be used for anything other than refunding hikers and transferring hikers to ETC.