Refund of highway card will be made by bank transfer to the bank etc.

~Cash refund until August 2007~

  • Corporate Top
  • Press Room
  • Press Release Headquarters
  • Refund of highway card will be made by bank transfer to the bank etc.

April 26, 2007
East Nippon Expressway Co., Ltd.
Shuto Expressway Co., Ltd.
Central Japan Expressway Co., Ltd.
West Japan Expressway Co., Ltd.
Hanshin Expressway Co., Ltd.
Honshu-Shikoku Expressway Co., Ltd.

NEXCO EAST, such as Expressway 6 companies, for the refund of the highway card number of remaining, if the refund amount of less than 50,000 yen per once, toll booths, Regional Head Office, but we have done a refund by cash, etc., 2007 From September of the same year, regardless of the amount of refund, refund will be made by transfer to a financial institution such as a bank or a post office.

If you would like to receive a cash refund, please complete the procedure by August.

In addition, applications for refunds and ETC transfer after September 2007 can be made at the mail reception desk, which can be processed without customer's expense. Please use the dedicated envelopes (payee for payment) required for mailing, as they are provided at the information of the toll booth and service area/parking area.

For details on refunds, please see the website of each Expressway company or contact the customer service desk below.

Changes

[When refunding the balance of the highway card]

Until August 31 After September 1
[Correspondence at toll booths and Regional Head Office]
  • For small amount (50,000 yen or less) refund in cash
  • In the case of 50,000 yen or more, transfer to a bank account etc.
[Correspondence at toll booths and Regional Head Office]
  • We will distribute a special envelope for mailing.
[Reception by mail]
  • Transfer to a bank account etc. by mail reception
[Reception by mail]
  • No change
  • In case of refund, the refund will be the amount less the premium. (For details, DraPla Please visit or contact the customer service below. )
    (Example) A highway card worth 58,000 yen (unused) will be refunded at 50,000 yen (sales price).

[When transferring the balance of the highway card to the use of ETC] (Distribution to "hiker/prepayment" balance management service)

Until August 31 After September 1
[Correspondence at toll booths and Regional Head Office]
  • Accept the application and transfer it to the ETC available amount at a later date
[Correspondence at toll booths and Regional Head Office]
  • We will distribute a special envelope for mailing.
[Reception by mail]
  • ETC usable amount can be transferred by mail reception
[Reception by mail]
  • No change
  • If you transfer to the "Hiker/Advance payment" balance management service, you will be automatically debited for driving up to the remaining amount of the highway card (including premium). (To reassign, you must pre-register for the "Hiker/Advance payment" balance management service. For details, please see the website of each Expressway company or contact the customer service below.)
    (Example) For a highway card worth 58,000 yen (unused), 58,000 yen will be replaced.

We accept inquiries from customers below.

 NEXCO EAST (Weekdays 9:00 to 18:00)

  ハイウェイカード問合せ窓口 北海道地区  TEL:011-896-2600(直通)
  ハイウェイカード問合せ窓口 東北地区     TEL:022-227-8884(直通)
  ハイウェイカード問合せ窓口 新潟地区     TEL:025-234-7133(直通)
  ハイウェイカード問合せ窓口 関東地区     TEL:03-5828-8378(直通)