In HDI-Japan "Inquiry Counter Rating Survey"
Obtained "Three Stars" for 10 consecutive years

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NEXCO EAST (Chiyoda-ku, Tokyo) received the highest rating of "three stars" in the 2021 inquiry window rating survey of HDI-Japan for 10 consecutive years.
Based on the group management policy of "putting the customer first and improving safety, security, comfort, and convenience," we sincerely worked on inquiries from customers, which led to this evaluation. I think it was a safety issue. At the Customer Center, which is the contact point for inquiries, we strive to improve the quality of customer service by listening to and responding to customer feedback 24 hours a day, 365 days a year.
NEXCO EAST will continue to put the customer first and engage in dialogue with the customer seriously, without being satisfied with the evaluation so far.

～10年連続受賞～

Evaluation by HDI-Japan

• You can receive consistent support in a polite and supportive manner.
• The sincere response that conveys that he / she carefully guides us as a single customer gives us a sense of security.
• The information provided is always accurate.
• There is a system in place that allows you to connect without stress day and night and rely on it at any time.
• The solution is high because it leads customers casually.
• Satisfaction is high because it is a sincere response such as adding additional information so that no doubts remain.

HDI

Established in the United States in 1989. The world's largest membership organization for IT support services.
The organization that established the world's first international call center international certification system. HDI-Japan was established in 2001.

NEXCO EAST Customer Center