二輪車ETCの個人情報登録制度 廃止のお知らせ

  • Corporate Top
  • Press Room
  • Press Release Headquarters
  • 二輪車ETCの個人情報登録制度 廃止のお知らせ

PDF version [PDF: 483KB]

March 9, 2020
East Nippon Expressway Co., Ltd.
Metropolitan Expressway Co., Ltd.
Central Nippon Expressway Co., Ltd.
West Nippon Expressway Co., Ltd.
Hanshin Expressway Co., Ltd.
Honshu-Shikoku Expressway Co., Ltd.

The six companies, East Nippon Expressway Co., Ltd., Metropolitan Expressway Company Limited, Central Expressway Expressway Limited, West Hanshin Expressway Company Limited, and Honshu-Shikoku Expressway Company Limited, announced in a "Notice of Termination of Collection of Personal Information Stipulated in the Motorcycle ETC Registration Terms and Conditions" dated December 18, 2025, that they will no longer collect personal information of customers pursuant to the Motorcycle ETC Registration Terms and Conditions from December 22, 2025.
As we have now concluded our collection of personal information, and have made progress in revising related regulations and deleting stored personal information, we would like to inform you that we have decided to abolish the Motorcycle ETC Registration System and close the Motorcycle ETC Registration Office as of Tuesday, March 31, 2026.

1. Date of abolition of the ETC registration system for motorcycles

Tuesday, March 31, 2020

2. Revision of related regulations following the abolition of the motorcycle ETC registration system

 令和8年3月31日(火)をもって、二輪車ETC登録規約を廃止する。(別添-1【PDF:861KB】
 令和8年4月1日(水)に、ETCシステム利用規程(令和8年3月9日改正)を適用する。(別添-2【PDF:189KB】

3. Handling of personal information

Due to the abolition of the system, personal information of customers who use the ETC system for motorcycles that has been held until now will be properly disposed of in an unrecoverable manner by Tuesday, March 31, 2026, in accordance with the Personal Information Protection Act.

4. Personal information subject to disposal

Personal information to be collected and held as stipulated in Article 3 of the Motorcycle ETC Registration Regulations

5. Closure of the Secretariat

The Motorcycle ETC Registration Office will close on Tuesday, March 31, 2026.
For inquiries after the closing date of the Motorcycle ETC Registration Office, please contact the customer center listed below.

Contact information (customers only)

Contact details until Tuesday, March 31, 2026

 二輪車ETC登録事務局
 TEL.045-477-1160
(受付時間9時~17時)
 (土・日・祝休日を除きます。)

Contact information from Wednesday, April 1, 2026

 NEXCO東日本お客さまセンター
 TEL:0570-024-024
 (または 03-5308-2424

  • 24 hours (open all year round)
Image link (external link) to download page of Adobe Acrobat Reader

To view the PDF file, you need the Adobe Systems plug-in software "Acrobat Reader (Japanese version)". If you do not have​​​ Download from here (free)Please use it.

Related Sites and Content

Driver's site (DraPla)

If you are looking for information on fares, routes, service areas and parking areas, please click here.

Drive Traffic (DraTra)

If you are looking for real-time traffic congestion and restriction information, click here.

NEXCO EAST (Road Disaster Prevention Information) Official X

Click here if you are looking for road information such as road closures during disasters.