Specific items regarding the protection of personal information and specific personal information

East Nippon Expressway Co., Ltd. (hereinafter referred to as "our company") will acquire personal information necessary for business in order to carry out our business smoothly.

In addition, when necessary for processing the affairs stipulated in the law regarding the use of numbers for identifying specific individuals in administrative procedures (hereinafter referred to as the "number law"), we will perform the relevant affairs processing. We will acquire the personal number and specific personal information (hereinafter collectively referred to as "specific personal information") to the extent necessary for.

This personal information and specific personal information will be handled as follows in addition to the "Basic policy regarding the protection of personal information and specific personal information".

In addition, regarding the handling of personal information in "DraPla E-NEXCO Drive Plaza" operated by our company, " DraPla E-NEXCO Drive Plaza" Personal Information Protection Policy please look at.

1. Name of business operator handling personal information

East Nippon Expressway Co., Ltd.

2. Purpose of use of personal information and specific personal information that we acquire

(1) Personal information (However, it does not apply to specific personal information.)

The personal information acquired by the Company, the contracting company, and the person who jointly uses the notification will be used within the scope of the notified purpose of use.
In cases other than the above, when the Company acquires personal information, it will be used for the following purposes.
In addition, the Company may acquire personal information through a business outsourcing company when the business is outsourced. In addition, we may provide personal information acquired by the Company to the extent to which it is necessary to outsource the business.

  1. 1) To respond to events that occur during maintenance of roads in service
  2. 2) To grasp the situation of road use
  3. 3) To collect charges and provide various discount services
  4. Four) To use for refunding highway cards and coupons
  5. Five) To be used for marketing activities and product development in the road business and road-related business
  6. 6) To grasp, manage and sell land and buildings
  7. 7) To use for administrative procedures related to administrative sanctions such as permission dispositions and ordering measures against violators of law
  8. 8) To understand and manage claims such as non-payments and contributions from the person responsible, and to use for payment requests
  9. 9) To understand and deal with traffic accidents, disasters, accidents during construction, etc.
  10. Ten) To be used for surveys, surveys, construction, etc. associated with new or rebuilt roads
  11. 11) To use for compensation of loss associated with the acquisition of land, etc., compensation for loss associated with construction work, and compensation for damage
  12. 12) To manage private facilities such as car parking lots and collect usage fees
  13. 13) To use for public relations activities and business guidance, such as creating and sending public relations materials, advertisements and printed materials
  14. 14) To respond to customer inquiries, opinions, etc., and to reflect in business
  15. 15) To use for responding to disputed cases, etc.
  16. 16) To select contractors, conclude and execute contracts related to contracts with contractors, contractors, and suppliers of goods, and to manage after contracting
  17. 17) To use for sending and contacting various information letters, greetings of the season, etc.
  18. 18) To be used for personnel management, recruitment, etc.
  19. 19) To use for office work incidental to the above office work

(2) Specific personal information

The specific personal information acquired by the Company and the consignment company after separately notifying the purpose of use etc. is used within the range necessary for the processing of office work stipulated by the Number Law, and within the range of the content such as the purpose of use notified I will do it.
In cases other than the above, when the Company acquires specific personal information, it will be used for the following purposes.
In addition, the Company may acquire specific personal information through a business outsourcing company when the business is outsourced. In addition, we may provide the specified personal information acquired by the Company to the extent necessary for the outsourcing contractor of the business.

  1. 1) Specific personal information of business partners
    1. one To be used for the preparation of payment records for rewards, fees, contracts and prizes
    2. two To use for payment record preparation work such as usage fees for real estate
    3. three To use for the preparation work of payment record of consideration for real estate transfer
    4. Four To use for the transaction record preparation work of the brokerage fee of real estate sale or loan
  2. 2) Specific personal information of our officers and employees, and their dependents
    1. one To use for withholding slip preparation
    2. two To use for tax return, notification form and application submission office
    3. three To be used for office work for health insurance and employee pension insurance
    4. Four To use for employment insurance notification office work
    5. Five To use for the notification work of the National Pension No. 3 Insured
    6. Six To use for corporate pension related office work

3. Shared use of personal information

When the Company shares personal data with a specific person as an exception to the restriction of third party provision provided in Article 23, Paragraph 5, Item 3 of the Act on the Protection of Personal Information, It is as follows.
In addition, we will not use the specific personal information and the specific personal data that composes it together with a specific person.

Shared customer information The following information of the person (company) who has repeatedly violated the vehicle restriction order:
・ Company name, address, telephone number, vehicle registration number or vehicle number, driver's name
Scope of joint use Central Japan Expressway Co., Ltd., West Japan Expressway Co., Ltd., Shuto Expressway Co., Ltd., Hanshin Expressway Co., Ltd., Honshu-Shikoku Expressway Co., Ltd.
Purpose of shared use To take measures such as disposal of persons (company) who have violated the Vehicle Restriction Order and various countermeasures (issue of corporate card, suspension of use, etc.) for malicious persons (company).
Name of the person responsible for managing the information East Nippon Expressway Co., Ltd. provides personal data to the above companies for joint use, we will be the responsible company for such joint use.
Shared customer information Information listed below of a person (company) who has a liability for the causal person's contribution and who does not fulfill the obligation
・ Name or company name, address, telephone number, other minutes, etc.
Scope of joint use Medium-Japan Expressway, Inc., West Expressway Co., Ltd.
Purpose of shared use Understand the non-payers (company) involved in the payment of the causal person's contribution, and manage the bond in cooperation with them, and take various measures (issue of corporate card, suspension of use, etc.) against malicious people (company). To take.
Name of the person responsible for managing the information East Nippon Expressway Co., Ltd. provides personal data to the above companies for joint use, we will be the responsible company for such joint use.
Shared customer information The following information of the person (company) who has the obligation of the toll and does not fulfill the obligation:
・ Name or company name, address, telephone number, other minutes, etc.
Scope of joint use Medium-Japan Expressway, Inc., West Expressway Co., Ltd.
Purpose of shared use To understand the unpaid person (company) who pays the toll and manage the bond in cooperation, and to take various countermeasures (lawsuit, payment reminder, etc.) against the malicious person (company).
Name of the person responsible for managing the information East Nippon Expressway Co., Ltd. provides personal data to the above companies for joint use, we will be the responsible company for such joint use.
Shared customer information Information provided below for persons (companies) who are exempt from paying all or part of the toll fee and do not offer the payment.
・ Name or company name ・ Address ・ Phone number ・ Vehicle registration number or vehicle number ・ Other negotiation minutes etc.
Scope of joint use Shuto Expressway Co., Ltd.
Purpose of shared use For the purpose of preventing unpaid tolls, to grasp the person (company) who was not able to pay the toll without justifiable reason and collect the toll in cooperation.
Name of the person responsible for managing the information East Nippon Expressway Co., Ltd. provides personal data to the above companies for joint use, we will be the responsible company for such joint use.
Shared customer information Driving history, vehicle type classification, vehicle-mounted device ID, toll, vehicle registration number or vehicle number (excluding serial number)
Scope of joint use Central Japan Expressway Co., Ltd., West Japan Expressway Co., Ltd., Shuto Expressway Co., Ltd., Hanshin Expressway Co., Ltd., Honshu-Shikoku Expressway Co., Ltd.
Purpose of shared use To understand the usage status of Expressway.
Name of the person responsible for managing the information East Nippon Expressway Co., Ltd. provides personal data to the above companies for joint use, we will be the responsible company for such joint use.

4. Procedures for disclosure of personal information and specific personal information

If you wish to disclose your own information regarding personal information and specific personal information that we have acquired and possessed, we have confirmed that you and the person who offered you We will respond within a reasonable period and within the range prescribed by law. In addition, a fee will be charged for some disclosure requests.

  1. Contents of disclosure (1 and 2 will be charged)
    1. one Notification of purpose of use
    2. two Disclosure
    3. three Correction, addition or deletion of contents
    4. Four Suspension or deletion of use
    5. Five Suspension of provision to third parties
  2. Request for disclosure, etc.
    When making a request for disclosure, etc., Request for disclosure of personal information [PDF: 95KB] Please enclose the documents and fees required for identity verification (necessary for notification of purpose of use and request for disclosure) and mail it to the following address.
    Please note that we cannot accept requests for direct visits to our company.
    〒100-8979
    Shin-Kasumigaseki Building 3-3-2 Kasumigaseki, Chiyoda-ku, Tokyo
    East Nippon Expressway Co., Ltd. “Personal information disclosure request charge”

5. Documents necessary for requesting disclosure of personal information and specific personal information

When requesting disclosure of personal information and specific personal information, Request for disclosure of personal information [PDF: 95KB] Please download, print out, fill in the necessary information, stamp the name, enclose the following documents for identity verification, mail to the billing address for disclosure etc. in 4. (2) Please request at.
The billing documents are limited to those specified by our company and cannot be accepted in any other format.
In addition, please note that we will not return the documents submitted when requesting disclosure of personal information or specific personal information.

Claimant Required documents
Request by the person Any of the following documents for identity verification
・ One document with photo display
・ 2 documents other than the above
Request by legal representative Documents about the person Any of the following documents for identity verification
・ One document with photo display
・ 2 documents other than the above
Documents regarding agents 1 document certifying the qualification of a legal representative
Any of the following documents to verify the identity of the agent
・ One document with photo display
・ 2 documents other than the above
Request by an authorized representative Documents about the person 1 document to verify your identity
Seal registration certificate
Documents regarding agents Any of the following documents to verify the identity of the agent
・ One document with photo display
・ 2 documents other than the above
Documents about agent's representation Power of attorney from the person to the agent (with a seal stamped with the seal imprint of the person's seal registration certificate)
  • Documents for identification (including identification of agent)
    A copy of a certificate issued by an administrative agency or an organization that can be determined to be equivalent, with documents that can confirm "name and date of birth" or "name and address"
    Example: Driver's license, passport, basic resident register card, national health insurance card, resident card, national pension book, etc.
  • Documents certifying the qualification of a legal representative
    • Family register or abstract
    • Family Court Certificate (Article 12 Paragraph 2 of the Housework Trial Rules)
    • Certificate of registration (Article 10 of the Act on Guardianship Registration, etc.)

6. Fees for requests for disclosure of personal information and specific personal information

If you request a fee for disclosure, etc., you will be charged a fee of 800 yen per document, so an ordinary yen certificate or a fixed amount currency exchange certificate issued by Japan Post Bank Ltd. for 800 yen will be enclosed. please.
Even if we do not have the personal information or the specific personal information you requested or decide not to disclose it, the fee will not be returned to the customer.

7. If the billing documents are incomplete

If there are any inadequacies in the billing documents sent by the customer, we will contact the contact person who filled in the personal information disclosure request form.
In addition, if there is no correction of the deficiency that we contacted within 2 weeks after contacting us, we will respond as if there was no request for disclosure etc., and refund the paid fee to the customer. Please note that this is not the case.

8. How to notify the result of your request for disclosure of personal information and specific personal information

We will notify the name and address of the claimant who filled out the request form for disclosure of personal information, etc., by mail (postal limited mail or similar method) in writing. In addition, we will notify you by adding the reason for the case where we do not disclose it.
In addition, we will not contact you if you respond as if there was no request for disclosure etc. (in the case of 7.).

9. Purpose of use of personal information acquired regarding requests for disclosure of personal information and specific personal information

Personal information obtained by requesting disclosure, etc. will be used only within the scope required for disclosure procedures. In addition, the submitted documents will be properly destroyed.

10. Complaint reception desk

If you have any complaints or inquiries about the personal information or specific personal information that we have acquired, please contact us at the following "personal information reception desk" by mail or telephone.
Please note that we will not be able to accept complaints that do not follow this method.

  • Personal information reception desk
    • (Contact by mail)
      〒100-8979
      Shin-Kasumigaseki Building 3-3-2 Kasumigaseki, Chiyoda-ku, Tokyo
      East Nippon Expressway Co., Ltd. "Personal information etc. charge"
    • (Contact by phone)
      Our customer center 0570-024-024
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