Initiatives based on customer feedback
Improvement of Dorawari website display
It is difficult to find special facilities for the Joetsu Winter Pass on the website.
The Dorawari application screen does not have a link to the list of preferential treatment facilities.
How to improve
A link to the special treatment facility list has been newly set in the application completion email and completion screen that customers must confirm on the Dorawari application screen.
Completed in October 2016