Initiatives based on customer feedback

Improvement of Dorawari website display

Customer voice

It is difficult to find special facilities for the Joetsu Winter Pass on the website.

Website status

The Dorawari application screen does not have a link to the list of preferential treatment facilities.

How to improve

A link to the special treatment facility list has been newly set in the application completion email and completion screen that customers must confirm on the Dorawari application screen.

Image of application completion e-mail and application completion screen with link to preferential facility list page in the text

Completed in October 2016