[E18] About unreflected toll adjustments due to the suspension of traffic on Joshinetsu Road
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- [E18] About unreflected toll adjustments due to the suspension of traffic on Joshinetsu Road
November 11, 2019
East Nippon Expressway Co., Ltd.
Kanto Regional Head Office
2019 Due to the impact of typhoon No. 19 in October E18 Regarding the suspension of Joshin-Etsu Expressway, it became clear that the fare adjustment due to the suspension of traffic was not reflected.
We will proceed with the refund procedure for all eligible customers.
We apologize for any inconvenience caused to our customers.
Summary of case
E18 Joshin-Etsu Expressway (Out-bound line) Matsuida Myoyoshi IC-Saku IC disaster stoppage 2019 October 13th 17:00 to October 16th 0:00 Because of this, all ETC vehicles that were transferred after the spill were billed without adjusting the charges for customers.
| Road name | Outflow designation IC | Re-inflow designated IC |
|---|---|---|
| E18 Joshinetsu Expressway (Out-bound line) | [Joshinetsu Road] Sakudaira Smart IC, Usui Karuizawa IC, Matsuida Myoyoshi IC, Shimonita IC |
[Joshinetsu Expressway] Saku IC, Komoro IC, Tobu Yunomaru IC [Chubu Odan Expressway] (Saku-Komoro JCT) Saku Kita IC, Saku Naka Sato IC, Saku Minami IC |
Cause
Incorrect data setting of target information for charge adjustment
Number of affected units
8,000 units
About price adjustment
We will proceed with the refund procedure for the difference between the price adjusted and the price for all eligible customers.
(Customers do not need to make a request.)
Refunds will be made in sequence through the card company. Please note that it may take some time for the refund to occur, which may cause inconvenience.
Measures to prevent recurrence
We will work to prevent a recurrence by further strengthening the check system for data setting and rechecking the check contents.
Contact Information
NEXCO EAST Customer Center
ナビダイヤル：0570-024-024（24時間オペレーターが対応）
またはTEL：03-5338-7524
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