NEXCO EAST (Chiyoda-ku, Tokyo, Chairman: Shigejiro Yagi), based on the policy of the “Medium-term Management Plan (2006-2010)”, as of March 1, 2007, the head office and Regional Head Office are as follows. Review the organization.

1 Establishment of "Technical Department" at head office and Regional Head Office

Regarding procurement related to the construction and management of Expressway, we will establish a system to carry out “totally superior procurement with price and quality” backed by technology, as well as technical development and technical support system from the head office to the site. In order to strengthen the above, we will set up the "Engineering Department" at the head office and 3 Regional Head Office (Hokkaido, Tohoku, Kanto).

2 Establishment of department responsible for ETC at head office

The usage rate of ETC, which started service in 2001, exceeds 60%, and further enhancement such as ETC equipment improvement and service improvement is required.

Furthermore, while we are taking measures to prevent such illegal traffic, we must further strengthen measures to eradicate illegal traffic.

Based on this situation, we will set up the ETC department manager and ETC promotion department in the management division of the head office to plan ETC-related operations and take measures against malicious illegal traffic. At the same time, the department responsible for ETC in the Regional Head Office 's management division (the Niigata Regional Head Office road division) will be in charge of dealing with illegal traffic.

3 Utilization of flexible organization (team)

There are two types of organizations (sections, groups, and teams) that were installed in the department depending on the content of work (sections, groups, and teams coexist) for efficient organization operation and improvement of organization clarity. Aggregate to.

4 Establishment of customer center

To strengthen the CS system by unifying customer contact points, we will open a specialized contact point, the Customer Center. The existing highway guide will be abolished.

<<Customer Center Overview>>

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