Review of "03-" phone number display at Customer Center
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- Initiatives based on customer feedback
- Review of "03-" phone number display at Customer Center
Customer voice
From customers using mobile phones
- There is no description of the "03-" number that can be used for mobile phone voice call flat-rate systems (plans such as Kake-hodai).
- The "03-" number is smaller than "0570-" and is difficult to understand.
There were a certain number of opinions such as.
Response status
- Regarding posting on the corporate website, public relations materials, etc., the fonts of "0570-" and "03-" have been changed to the same size, and the two numbers have been improved so that there is no superiority or inferiority.
- For those who use the voice call flat-rate system, etc., it is displayed that the call charge may be cheaper if you call the number starting with "03-".
(Change before)
(After change) 2021.7 ~
Correspondence result
- Incoming calls from "03-" increased by about 5%
- Improved customer convenience
